Lees heating and Air in one word is the BEST! They’re office staff, technicians, products, installers. Everyone is professional on time, and they explain everything. Derrick came and fixed our air conditioner and was fast and friendly! Would highly recommend!!!!
My AC went out during a heat wave and a friend recommended Lees. I got quotes from four other companies and Lees was by far the best. Every single person I spoke with at the company was kind, prompt and straight forward. Their salesman Chuck caught some issues other companies missed and included the solution without additional cost.They had the best prices, offered superior quality units and 0% interest financing!Candidly, I’m really impressed with these people. I’ll be using them again and telling friends.Thank you so much Lees for all the help!
Great service. I called about an AC that would run sporadically/was leaking/needed the AC compressor moved, and they came out the day I was working from home within a 2 hour window (2 days after I called). I got a phone call when they were about 20 minutes out. After an initial inspection, it was clear that my old (over 25 year) unit was toast, in part as the filter was never changed (I didn't even know where in the attic it was), and that there is no way the compressor would start up again if moved. I know a *little* about AC and fridges, and he was able to explain things in terms that matched my limited knowledge, patiently answering my questions.I received three quotes later that day (last Thursday), with three options ranging from good, better, and best (and appropriate prices). I called to get more information on the differences and what I would expect to notice in terms of comfort and electrical usage, and the technician was able to answer all my questions - I was never pressured to choose a specific option. I chose the middle option, and today (Tuesday), they came to remove my old unit and install the new one. They even placed the compressor in a better place that I chose (previously, it was on an upper deck). They did all the work in one day and at the end of the day cleaned the area, showed me where the filter was/ how to replace, and answered all my questions. In total, 4 different people worked at my house, and all were professional, kind, and knowledgeable.The entire process took less than two weeks, and it could have been faster had I been available earlier for the consultation and installation.
I have nothing but good things to say about my experience with Lee's. I had multiple companies come out to give me a quote for what I felt was a complex project and when Lee's came, they gave me a good first impression of being very knowledgeable. The two gentlemen that came over spent half an hour at my house really taking the time to talk through the job and our system to see what would be needed. It gave me great confidence that this company could perform the work I needed. When I received the quote later that day, they were also the lowest of the ones I received, so that was a major plus!I had to schedule the job for a month later. Since so much time had passed, I recieved a call a few days prior to install asking if one of the previous gentlemen could come double check that he had an accurate list of materials for his team. I thought this was fantastic. Instead of assuming and hoping for the best, they came back and made sure no time would be wasted by not having the correct materials.Day of, our technicians showed up on time and immediately went to work. It was a big job and they ended up having to come back the next day to complete it, but they hauled so they wouldn't leave us without gas or ac for the night. They were very kind and courteous overall. They completed everything to the way we hoped for.A couple days later, our AC condenser started short-cycling, leaving us without air. We tried a few things before we called Lee's the next afternoon and they had another technician come out that very evening to check it out. He found a pinhole leak and was able to fix it and replenish our condenser with the fluids that were lost. Since then, no other issues.Every person I have interacted with, from receptionist to technician, has been very kind and willing to stand behind their company and their work. They made everything so easy and stress-free. They didn't try to upsell me or try to hassle/charge extra for fixing the issue that popped up a few days after install, though I had already paid the invoice. I so appreciated that they were willing to make sure we were happy and that everything was completed correctly. I would recommend this company to anyone and everyone and I would definitely use them again!