I always have a good experience with Lee’s. The office staff is very personable and professional, and every tech that has come out over the years has been friendly and knowledgeable. They are courteous and willing to answer my millions of questions. We purchased a furnace, air conditioner, and home humidifier years ago, and now recently a new water heater and softener. I appreciate the time they take to explain my options and educate me on the different features. They always notify me when the tech is on their way, and they have always been punctual. I would recommend them to anyone who wants quality and professionalism.